FAQ's for Tenants
See below the questions for additional resource information and links.
Q: What is "DFAS"?
A: ‘DFAS' is a division within the Department of Housing and Community
Development and stands for "The Division of Financial and Administrative
Services". ‘DFAS' is located at:
Department of Housing and Community Development
Attn: DFAS Accounts Payable
9400 Peppercorn Place
Room 210
Largo Maryland, 20774
Q: When can I expect to receive my Utility Assistance check each month?
A: Monthly Utility Assistance Checks are mailed on the first business day of the month.
Q: I did not receive my check this month, why? What do I do?
A: Contact your caseworker in the Rental Assistance Office (301-883-5501) and verify that a check was issued to you for the month in question. If after 10 business days from the 1st of the month, if you have not received the check, notify DFAS, Accounts Payable, in writing, that your check was not received. Your correspondence must be signed and dated. DFAS, Accounts Payable can then issue a stop payment on the check and reissue the check once confirmation from the bank is received.
Q: I lost my check. What do I do?
A: Notify DFAS Accounts Payable, in writing, that your check was not received. Your correspondence must be signed and dated. DFAS, Accounts Payable can then issue a stop payment on the check and reissue the check once confirmation from the bank is received.
Q: I am having problems with the Post Office getting mail to me. Can I pickup my check each month?
A: The checks must be mailed each month. We cannot allow you to pickup your check on a continuous basis. A suggestion would be to contact the Post Office who services your area to correct the mail delivery problem you are experiencing.
Q: My monthly check amount has changed, why?
A: Contact your caseworker in the Rental Assistance Office (301-883-5501) to determine if a change of income or an adjustment for you is the reason for the changed amount. If the Rental Assistance Office cannot determine a reason for the change, contact DFAS, Accounts Payable Office (301-883-5546).
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