Inmate Telephone Calls
If an inmate calls you…
Inmates are encouraged to maintain ties with family and friends. Telephones are available to inmates most of the day and evening. The inmate telephone system allows for outgoing collect calls only. The public cannot call into the facility to speak to an inmate.
While being processed into the facility, inmates are given the opportunity to make telephone calls to family or bondsmen.
In the event there is an emergency in your family, such as a death or severe illness or injury to a family member, relatives of the inmate should contact the Department Chaplain at (301) 952-7090. If the chaplain is not in, you should leave a message and the chaplain will return your call. If the emergency is urgent, you may contact the Assistant Shift Commander’s Office at (301) 952-7028 and an officer will attempt to reach the chaplain on your behalf.
If you want to set up a telephone account to allow an inmate to call you or have billing or service questions about this, please contact the ITI Customer Service Department at 888-949-3303. As an alternative, you can go on line to create a new account, add money to your account, check your account activity, or review and download your monthly statement. The ITI website is www.inmatetelephone.com.
To put a block on your phone so you will not receive collect calls from inmates, you can contact Information Services at 301-952-7368 or 952-7003 for assistance.
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